Before the introduction of the Passenger Assistance solution, it was difficult to keep track of assistances. Now we can allocate staff to a passenger through the app, which provides an audit trail of who has been tasked with what. This has significantly improved our accountability and enabled us to monitor our progress.

**Steven Crowhurst, Network Rail**

Giving frontline teams the tools to deliver reliable, consistent support for every passenger, every day.

### How Passenger Assistance enabled a 103% increase through a structured, technology-enabled approach to accessibility.

A national shift from manual, phone-based assistance to a scalable digital system improving efficiency, reducing costs and increasing passenger confidence.