Before the introduction of the Passenger Assistance solution, it was difficult to keep track of assistances. Now we can allocate staff to a passenger through the app, which provides an audit trail of who has been tasked with what. This has significantly improved our accountability and enabled us to monitor our progress.

Steven Crowhurst, Network Rail

Giving frontline teams the tools to deliver reliable, consistent support for every passenger, every day.

How Passenger Assistance enabled a 103% increase through a structured, technology-enabled approach to accessibility.

A national shift from manual, phone-based assistance to a scalable digital system improving efficiency, reducing costs and increasing passenger confidence.